Questions 3 to 4 are based on the new report you have just heard
3.A) To appeal for higher wages
B) To demand better health care
C) To dismiss the bad-tempered supervisor
D) To call for a permanent security guard
4.A) It was seeking help from the police.
B) It would put customers’needs first
C) It had already taken strong action
D) It would take their appeal seriously
【News report two】
Staff at a suburban supermarket in Melbourne say they feel unsafe at work after security guards were removed. This came after a series of physical attacks and verbal abuse by customers. (3) More than 50 workers at the store have signed a letter calling for a permanent security guard following a series of incidents, including a customer threatening to attack a supervisor with a knife. A security worker had guard at the storm each night from seven pm until 12 am.
But that had stopped suddenly on Monday, employees said. One worker said an angry customer had thrown a chicken at his head after complaining about how long she had waited to be served. Another worker said the lack of protection at the storm made her feel uncomfortable at work. (4) However, the spokesman of the supermarket said the store had taken strong action in response to incidents. We have found very few instances of bad customer behavior at our store in the past year. In the rare cases, we have seen bad behavior. We have taken strong action in response, including banning a customer from the store.
Question 3 For what purpose did this staff at a supermarket in Melbourne sign a letter?
Question 4 What did the spokesman of the supermarkets say regarding the employees demand?
3. D) To call for a permanent security guard.
4. C) It had already taken strong action.