第四期 工作第一天，穿什么？几点到?（下）Day one（2）
Buffy: An element of day one is about setting expectations. It’s about outlining whatyour time together will look like. Here’s Cholena Orr from ANZ bank, sheoversees their internship program, and tells us what the first day looks likefrom their point of view.
Cholena Orr: There'll probably be a few teething issues, as any first day has, because weneed to set you up with your computer, et cetera. However, we try to havequite a structured process for the intern, so a good mix of time with their linemanager, time with their team, and a little bit of formal training as well, just togive them expectations around, again, what we can provide them versus whatwe expect of them.
I would say what we really expect is proactivity, asking for feedback, because Isaid before, trying to really understand what their line manager is expecting
and working closely with their team. Their first day should really be aboutunderstanding those expectations, about getting themselves set up andgetting to know the people and the environment that they're working in.
Ben: Banks are definitely at the formal end of the day one spectrum. RemTzambazis, who manages Strategic Partners and Programs for NAB explains.
Rem Tzambazis: Across all of those types on internships, there is a level of corporateinduction. Some is more formalised I guess, particularly under the FICCinternships. They have a very kind of structured and formal programme, andthen others come down to business unit specific needs, and also I guess thelength of the engagement has a reasonable level of influence over that. But inany case, when interns join us, we want them to have and get a goodunderstanding and introduction to our business. What's important to us, whereour priorities are, and essentially how things work around here.
Buffy: What about this epic, three-day orientation? That is what EY (the companyformerly known as Ernst and Young) requires of its interns, but with goodreason. Grace Chen a former EY intern gives us the skinny.
Grace Chen: Seeing that all my other friends are just as nervous as I was, that was quitecomforting in the sense that it wasn't just me. But they didn't straightawaychuck us into the teams. We all sat in the room and they had a debriefing onwhat to expect. Actually it happened for three days.
Buffy: So three days of orientation?
Grace: Yes.
Buffy: That sounds quite intense.
Grace: Yes. Actually, it was much more intense than we were actually working. Therewas a bit of information overload, but it was still quite good. It was good to getto know the environment before you actually really started.
Ben: Travelling to the other end of the Day One spectrum. Tess interned at aCommunity Legal Centre, which has fewer resources, which suited her goals,because she wanted to get a lot of client experience. We still see Day Onesimilarities but it was very different:
Tess: It’s not like a very structured internship experience like I know other peoplehave experienced. When you get there there is actually very little training onthe ground that you're given before you start. Of course, the first day isorientation and they do make a very good effort to introduce you to the culture and the type of work you're doing. But from the first day I remember I wasabout 45 minutes in, sitting at my desk setting things up and one of thelawyers came out and said “who would like to come in and sit in on thisinterview with me?” and I got the opportunity to do it and from there it was justgo, so I hit the ground running.
Buffy: If the place is used to interns wandering the halls, you’ll probably findeveryone is going to be very nice about it. That was certainly Dr Laura Raiti’sexperience. She starts at a new hospital every few months as a part of hersuper formal medical internship.
Laura Raiti: You just introduce yourself to everyone on your first day at a new place andjust apologise profusely that you haven't worked out where Radiology is, orwhere you're supposed to go, and just expect to know nothing about thelogistics of a place and people are understanding. The nurses are like, "Oh, anew doctor day. Okay. Yeah, this old day." Everyone in the health services arevery used to this process. You feel like you don't know what you're doing,even if you are more senior into your junior doctor training years, soeveryone's very supportive. It's just a matter of getting to know the systems ofthe new place that you're at.
Buffy: If you’ve never worked in an office before, there are certain tools you need todo your job. If you have they are probably the same all over the world.
Ben: I bet they would sound weird if we just said them all together.
Buffy: Let’s try.
Outlook, Slack, water fountain, printing, filing, fridges, stationary cupboard,passwords, recycling, Office 365, chair, desk, Dropbox, phone, sandwichshop!
Buffy: I even had to ask where to find batteries just last week!
Ben: Weird, but oh so familiar. So getting your office’s ‘stack’ setup will probablytake up most of your first day.
Buffy: Oh Ben...English please...Your nerd jargon is killing me...
Ben: I’m sorry. A stack is just the different combination of software tools eachorganisation uses. You’re going to have to get your head around it if you wantto be productive.
Buffy: Which is what Hayley and Rebecca found, but grab your notebook - it’s goingto come in handy again.
Hayley Smeding: I feel like in my experience with the internship was we had an induction dayand they went through all of that with us on the induction day and that's whyhave your pen and paper ready and write down those passwords. Write downthat number that you call if you do experience a problem so you don't have tofollow people up, you've already got all of that information.
Ben: Those sound like great tips if you’re going it alone, but what if you don’t haveto? Alex Alvaro, a masters of Journalism student at the University ofMelbourne and also one of our diarists, found she was working with someoneelse who was starting somewhere.
Alex Alvaro: I was really happy to see that there was another intern there when I rockedup, so that meant that I didn't really have to ask my superiors very sillyquestions, so that was good. So, he helped me set up my phone, and mylaptop, and that was all good.
Ben: Having a point-person or people that you can rely on to help you navigate theearly days of your internship can increase your confidence and make you feelyou are not alone. Kate Mellot, an intern from ANZ recalls her Day One:
Kate Mellot: I was quite nervous. I was very scared. But I came in, my line manager wasfantastic, really supportive, set me up, had to get the laptop, get ontotechnology, set everything up. And then a lot of training at the start, online.
Ben: Did you meet some of the other interns that were hired at the same time?
Kate: Yeah. Before we started, we had a networking event, so all the other interns,and all the grads as well, came together. We just had a chat, so that wasreally good, to get to meet them before I started. And there were a couple ofevents that the graduates organised, where the interns were invited, so wecould come along, have a chat, see how each other is going. Yeah, there werea lot of opportunities.
Buffy: The Nerves - the ones Kate described from her first day? Unless you aresome sort of Avenger type character, you probably cannot avoid them - andeven Tony Stark probably gets a bit nervous. But you can manage them andmaybe even combat them.
Ben: It’s just like your first day at Uni, think back...you needed to find out where thebasic stuff is, like classrooms and libraries and doing that is a great way to getto over those first day nerves. It’s just the same in a new workplace: Askingaround for the basics, just talking to people, is a great way to make your DayOne a success.
Natasha Tan: It was overwhelming I was actually at the CASE conference. I was meeting somany people from all over the country who knew what fundraising was.
Buffy: That’s Nastasha Tan, a media and politics graduate, with an interest incommunications. She’s from Singapore and is an intern/trainee at theUniversity of Melbourne in the Advancement Office with CASE (or, the Councilfor Advancement and Support of Education, in ‘case’ you didn’t know).
Natasha: There was so much coming at me, and I think I just did what I knew best Icould do, which was to talk to people. Get to know as much about theircountry, or their industry, and their profession, and their role. I think ever sincethen it has always been the same. I'm going out to meet donors, and I'vealways had to have very open conversations, and I never really know where I'llend up with the conversation, but just to be myself. And as I went along, myconfidence grew I would say, and at the end of the meeting, I have to ask ifthey would like to donate to the university, and it's always a very touchysubject. I really learned to ease into my role by being myself, and beingauthentic.
Buffy: But what if your authentic self is just a hot wet mess of nerves? I know mine ismost days.
Ben: Don’t worry, we’ve all been there, and there are ways to deal. Remember fromepisode 2 the calming voice of Neil Wilson, from the University of Melbourne’sCounselling and Psychological Services? In that episode he equipped us withtools for dealing with rejection. Now he helps us cope with our day one nerves- thanks Neil.
Neil: For getting very anxious and very nervous, that's as I was saying it's a build upof carbon dioxide in your brain. We need to get as much oxygen in as we can.We need to have eaten food beforehand. That's all basic. If you need to askwherever you are where the toilets are. Go there. Shut the stall. Calm downyour senses a little bit. Cut out a lot of different sensory input, because we'vegot eight and they get quite distressed.
Buffy: What are the eight?
Neil: There's the normal five, plus proprioception, interoception, and vestibular.Proprioception is the grading of movements or coordination of vestibularbalance. Interoception is understanding your body on the inside. When youare sleepy. When you need to eat. Stuff like that.
Buffy: So when you are anxious all of those eight can get a little bit out of whack?
Neil: Yeah. They can become overstimulated which leads to - it spreads outthroughout the whole nervous system and we get the jittery externalsymptoms like yucky tummy, change in heart rate, jittery limbs. If we aregetting as much oxygen as we can that'll calm it down. If we are cutting outactual just sensory input, that'll calm it down a little bit too. If our muscles arereally causing an issue, you tense them up as hard as you can until you can'thold it anymore. That will release. You'll actually notice that you'll breathe outquite heavily at that point in time releasing all carbon dioxide. Or you can justsqueeze for three seconds all the muscles in your body that you are aware ofand release for three. Squeeze for three. Release. That's a really easyexercise to do in the toilet. You can just sit there and do it and no one islooking at you like you are a complete weirdo 'cause the door is shut.
Buffy: And it's day one and you don't want to look like that just yet.
Buffy: That's for day two.
Ben: It’s important to understand on Day One, that your feelings are normal.Everyone has a Day one - even Tess.
Tess: For the first day, the first week I would say you feel like you have no idea whatyou're doing. Like most new jobs you feel really stupid at the start becauseyou don't know the shorthand, what's an FOI, how do I write a file note, what'sa memo and especially when the lawyers have so many cases of their ownthey don't have a lot of time to guide you, so for me it was really beneficial tohave more senior volunteers there who volunteer there on a regular basis whowould be my first port of call with any questions that I had.
Buffy: You may swing from worrying about what to wear to sitting in the bathroomstall deep breathing, to trying to discover where you fit in and how you canmake an impression. But remember even your boss had a day one - it doesget easier, there’s day two, three, four... and in the next episode of StartingSomewhere, we take you past that day one: to setting goals, finding a mentorand getting the most out of your internship, now that you’ve StartedSomewhere.
Starting Somewhere is brought to you by the University of Melbourne ExternalRelations team. The producers and editors are Buffy Gorrilla and BenPawson. Our supervising producer and original concept is from Dr AndiHorvath. Thanks to everyone who has made Starting Somewhere a reality.Stay tuned for future episodes.
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