周二 好好说话 - 什么词最好别用 | E0802

When confronting someone, refrain from using the words always or never. When you say to someone: “You always…” or “You never…,” the other person is going to focus more on that one word than on the point you're trying to make and is likely to become instantly defensive, as Emma did. Rarely is anything always or never. （from Powerful Phrases for Dealing with DIFFICULT PEOPLE)

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