Elementary ‐Daily Life ‐ Hotel Upgrade (C0003)
A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation
under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve
been expecting you& and here is your keycard to
the presidential suite.
B: But there must be some mistake; my reservation
was for a standard room.
A: Are you sure? Let me double check .
B: Yeah&Here, this is my confirmation number.
A: You’re right Mr. Roberts, there seems to be a mixup,
unfortunately we’re oVerbooked at the moment .
B: So&
A: Not to worry. We’re pleased to offer you a
complimentary upgrade.
B: Presidential suite baby!
郑丽媛1431
good evening
敏于行_iu
1 Under the name: When you go to the restraunt or a hotel, you tell them your name, and they know you are the person that they have been expecting, they have been waiting. 2 mixup: confusion, misunderstanding
t66kykc8o5qssmprfoue 回复 @敏于行_iu：
restaurant
柳雁
3 overbook - If a hotel or a flight overbooked, that means, they are full, they are more than full, they canot accept any more people. 4.comprimentary upgrade - When the hotel is overbooked and all of the standard rooms are full, they will give you a better room or a more expensive room, but free.
小橙jane 回复 @柳雁：
sophiaXiao 回复 @柳雁：
Complimentary
柳雁
1. under the name - When you go to the restaurant or a hotel and you tell them your name. They know that you are the person that they have been expecting or have beeb waiting. 2. mix up - confusing or misunderstanding
鲲鹏图南123 回复 @柳雁：
ddddddd
鹿茸LR 回复 @柳雁：
沧海小水珠
这个教材太好了，正是我需要的。小伙伴们再不要为听力担心了。众里寻她千百度，蓦然回首，那人却在灯火阑珊处~
听友42946528
presidential sweet baby
听友231534522 回复 @听友62095429：
don't mix up
Amazon__ 回复 @听友62095429：
他是故意的
已注销_Wq 回复 @听友42946528：
Presidential suite baby!