民航空乘英语实用口语教程

【简介】

国家“十三五”规划教材《民航空乘英语实用口语教程》（李屹然 主编）化学工业出版社。内容包括航前、登机、起飞前地面服务、安全检查、细微服务、餐饮服务、国际航班、特殊情况、紧急情况、着陆前后等共10个项目28个任务。

【内容目录】

Project 1 Preparations Before Flights 航前准备

Task 1 Briefing

Task 2 Special Inspection Before Boarding

Project 2 Boarding 登机

Task 3 Greeting Passengers

Task 4 Baggage Arrangement

Task 5 Seating Assistance

Project 3 Ground Service Before Take-off 起飞前地面服务

Task 6 On-board Amusements

Task 7 CIP/ VIP/ First-Class & Business-Class Service

Task 8 Special Passengers

Project 4 Safety Check 安全检查

Task 9 Special Case

Task10 Cabin Safety Check

Project 5 Humanity Service 细微服务

Task 11 Providing Information & Fund-raising for charities

Task 12 Entertainment System

Project 6 Beverage and Meal Service 餐饮服务

Task 13 Beverage Service

Task 14 Meal Service

Project 7 International Flights 国际航班

Task 15 Duty-free Sales

Task 16 CIQ Forms Filling

Task 17 Transfer & Culture Diversity

Project 8 Special Situations 特殊情况

Task 18 Lost items

Task 19 Flight Delay

Task 20 Complaints Handling

Project 9 Emergencies 紧急情况

Task 21 First Aid & Medical Assistance

Task 22 Severe Turbulence

Task 23 Dangerous Goods & Accidental Fire

Task 24 Cabin Depressurization

Task 25 Hijacking & Explosive Objects Threat

Task 26 Diversion & Emergency Landing

Project 10 About Landing 着陆前后

Task 27 Preparations Before Landing & Special Care

Task 28 After Landing

民航