DeLone and McLean’s model has been criticized by some authors. Indeed, this model is specific to contexts of voluntary use of information technology. The usage variable remains a success variable of information systems if the user himself decides to adopt or reject the technology. However, for mandatory uses, such as for ERP systems, the use of the technology is obvious. The success of information systems cannot, therefore, be measured by usage.
juv27
DeLone and McLean’s model has been criticized by some authors. Indeed, this model is specific to contexts of voluntary use of information technology. The usage variable remains a success variable of information systems if the user himself decides to adopt or reject the technology. However, for mandatory uses, such as for ERP systems, the use of the technology is obvious. The success of information systems cannot, therefore, be measured by usage.