Conversation Two (5-8)
M: Thank you for calling Saks Fifth Avenue Department Store. How can I be of assistance to you today?
W: Hello. I was in your store this past weekend and bought a few items. （5）Yesterday, my friend told me that the annual anniversary sales had begun. It turned out she bought the same sweater as I did but for a much lower price.
M: Yes. Our anniversary sales started on Monday. （6）We do offer price adjustments within seven days of purchase to ensure our customer satisfaction.You said you did the purchase here this past weekend?
W: Yes. I was shopping in your store last Sunday afternoon.
M: That would definitely fall within the price adjustment window. Do you have an account with us? We can credit your account directly with the difference if you wish. Otherwise, we can send a gift card by mail if you prefer.
W: （7）Crediting my account will be wonderful. Thank you. Now that you mention there’s a sale going on, I do remember a dress I quite liked when I was in the shop on Sunday. Is it on offer as well?
M: Yes, ma’am. All the new arrivals are fifteen or twenty percent off. （8）In addition to the sale, we are running a promotion for complimentary tailoring if you need it.
W: That’s good news. The dress really caught my eye but I did have some concerns about the length. How long will the alterations take?
M: Our tailoring department guarantees alterations to be completed within five working days. If you’d like, I can set one aside for you. If you are able to come this afternoon, you can give your name to the sales manager and they will be able to assist you.
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