从细节上升到思考力
【事件类】
Describe a complaint that you made and you were satisfied with the result.
You should say:
When it happened
Who you complained to
What you complained about
And why you were satisfhed with the result
Band 5-6: I..satisfied because they refunded me and they were nice and friendly...
[只谈了浅层感受]
Band 7+: I...satisfied because they not only solved the problem efficiently but made me feel this company is trustworthy. I think credit is what makes an enterprise stand out in today's fierce Internet business competition.
[感性、个人->理性、宏观]
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