声音简介
如果客人向你反映房门打不开，你会如何做呢？
A: I will check the guest's ID, and confirm it with the front office. If he is the right guest of the room, I will change his key for a new one, or open the door for him. If there is something wrong with the door, I will ask maintenance to fix it.
我会询问客人的身份证号码，与前厅部核对。如果他正是房间的客人，我会帮他更换新的房卡，或为他开门。如果是房门出现了问题，我会请求工程人员进行维修。
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