Hi,
你好
welcome to Talko Bank.
欢迎来到Talko银行
How may I help you?
我能帮到你什么
Hi,
你好
so a charge came up on my credit bill
我的信用卡账单有一笔
that I didn't make.
不明费用
Oh,
噢
What was the charge for?
是什么费用呢
The charge was for a $350 purse
是个350澳币的钱包
that I did not buy.
但我没有买过
Alright,
好
What day was this purchase made?
交易日期是哪天呢
It was bought on November 12 at 3:15 pm,
11月12日下午3：15
while I was at work.
那时我还在工作
All right,
好吧
we'll do an investigation.
我们会查一下
Until this investigation is finished,
在查出来之前
will I have to pay for the charge?
我需要还这笔费用吗
No, you won't.
不需要
We'll take care of it.
我们会处理好的
=======================双语分界线=========================
当我们在异国他乡发现自己的信用卡出现了一笔不知原由的支出时该怎么办，首先是联系银行客服，既然这样我们就免不了要用英语和客服沟通，快来看看视频中老师是怎么做的吧~
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