导游应变能力题有关吃的第3、4题

2022-09-23 12:41:0502:56 45

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3. What should the guide do if the tourists ask for extra dishes ?
The guide should explain to the tourists that they should pay the difference on their own . He / She should try to arrange it by calling the restaurant . If not possible , he / she should explain and apologize to the tourists .
游客要求加菜，该如何处理？
向客人说明超出合同规定标准的费用应由要求者现付；协助客人与餐厅联系，尽量满足要求；若不能满足，应向客人说明原因，表示歉意。

4. What should the guide do if more than half of the tourists have symptoms of food poisoning such as vomiting and diarrhea after a meal ?
The guide should try to make someone with food poisoning vomit and promote excretion to reduce toxicity . They should also get anyone affected to drink more water . In the meantime , he /she should send the patients to hospital as soon as possible and get a diagnosis report for each person . Then he / she report to the travel agency and sue the restaurant .
4. 用餐后，旅游团中有半数以上的游客出现了上吐下泻的食物中毒症状，这时该团队导游员如何处理？
导游员应设法催吐，可以让患者多喝水以加快排泄，缓解毒性；同时尽快将患者送医院治疗，请医院开具诊断证明；要迅速报告旅行社并追究供餐餐厅的责任。