Be a great listener and encourage others to talk about themselves. So in the book, Carnegie explains that he once attended a dinner party where he met a botanist, a botanist is someone that studies plants, and he found this person to be absolutely fascinating.
So he listened for hours with excitement as the botanist spoke about exotic plants, indoor gardens etc, until the party ended and everyone left.
Now before leaving, the botanist told the host of the party that Carnegie was the most interesting conversationalist that he had ever met in his entire life, and paid him several compliments.
That's funny, because Carnegie had hardly said anything at all, what he did that was significant was he listened intently, he listened because he was genuinely interested.
Even the most ill-tempered person with the most violent personality will often be subdued in the presence of somebody who's patient, somebody who's a sympathetic listener. The funny thing is though, is that most of us are so concerned with what we're gonna say next that we don't truly listen when someone's speaking.
So remember that people we are talking to are a hundred times more interested in themselves and their own problems than they are in us and our own problems.
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