声音简介
communicate, and make decisions are known as processes.These enable the resources to solve more and more complicated problems.
Processes include the ways that products are developed and made, and the methods by which market research, budgeting, employee development, compensation, and resource allocation are accomplished. Unlike resources, which are often easily seen and measured, processes can't be seen on a balance sheet.
If a company has strong processes in place, managers have flexibility about which employees they put on which assignments--because the process will work regardless of who performs it. Take, for example, consulting firm McKinsey, which is hired to help companies around the world.
McKinsey's processes are so pervasive that consultants from very
different backgrounds and training can be“ plugged” into the processes by which they habitually do their work-with confidence that they will deliver the needed results.
但是资源只是推动企业发展的三个关键因素之一。当员工将资源转化为更有价值的产品和服务时,组织就创造了价值。这些员工互动、协调、沟通和决策的方式被称为流程。这些使资源能够解决越来越复杂的问题。
流程包括开发和制造产品的方式,以及完成市场调查、预算、员工发展、薪酬和资源分配的方法。过程与资源不同,我们看到和衡量资源,过程在资产负债表上是看不到的。
如果一家公司有很强的流程,经理们就可以灵活地安排员工任务,因为不管谁执行,流程都会起作用。以咨询公司麦肯锡为例,该公司受雇帮助世界各地的公司。麦肯锡的流程无处不在,以至于来自不同背景和培训机构的咨询者可以“插入”流程中,他们只需习惯性地工作——就能自信地交出所要的咨询结果。
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