旅游课程-住宿05-抱怨投诉

本期我们接着来学习旅游英语住宿篇，如果你非常幸运能够定到满意的酒店，那将是非常开心地事情。但是呢，出门在外，万一遇到不顺利的事情，我们要用英文怎么表达自己的诉求呢？

今天的音频会教你，怎么用英语表达自己的不满意和提出要求。

Chris: Hi, I need to see the manager. I have a complaint to make.

Manager: Yes I’m the manager. What can I do for you sir?

Chris: I have to make a complaint about the room.When I got here, the water doesn’t run in the shower and the bathroom was very dirty. So I called the reception and she got me a different room. Then in the evening, I found that my new room is just next to the laundry room. The washing machines are too noisy and I couldn’t even sleep. Also, did you have the room checked before I moved in? Because the TV in my new room doesn’t work and a mirror is broken.

Manager: I’m awfully sorry to hear that sir. I’ll have someone to fix that for you.

Chris: You know what--I’m really disappointed in you and I don’t want them to be fixed. I want a refund and to find another hotel.

Manager: Again, I really apologize for your experience so far. I’d like to offer you our suite at no extra cost. If you are still disappointed after this, I’ll be happy to refund your money.

Chris: Okay, I guess. Thanks for your help.

一般投诉我们就要搞清楚投诉对象，投诉内容和解决方案。所以从这三个方面用英文去表达就可以了。

I need to see the manager.

我要见经理

I have to make a complaint.

我要投诉

卫生问题：xxx is dirty.

例：The bathroom is dirty.

噪音：It’s too noisy.

什么东西坏了：xxx doesn’t work.

例：The TV doesn’t work.

1.我要换房间。

I want to change to another room. 

2.我要退钱！ 

I want a refund. 

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