剧本原文：
Were you offered any form of refreshment upon arrival? No!
Was your bed turned down in the evening? No!
Did staff initiate conversation? No!
Were food and refreshments well prepared and presented?
Room for improvement!
Every single one of you, your job is on the line.
If we lose a star because of this report,
we have to drop our rates.
If we drop our rates, we have to shed staff.
And you lot are first on my list.
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